A retail client gives us a requirement: product specification, target price, compliance needs and volumes. We turn this into a complete tech pack — materials, dimensions, tolerances, packaging, labelling and testing requirements.
The RFQ goes to qualified manufacturers in the relevant cluster — existing partners first, then vetted new suppliers from our pipeline. Certifications and capacity are verified before any RFQ is sent.
Quotes on FOB or CIF basis under Incoterms 2020. We negotiate transparently — a fair price that holds over a multi-season programme beats a squeezed price that fails in season two.
Development samples are reviewed against the tech pack. Where the category requires it, samples go for third-party laboratory testing (SGS / Intertek / TÜV-type labs). Sample cost treatment is agreed case by case, in writing.
A written PO fixes specification, quantity, price, AQL level, delivery date and payment terms — LC at sight, or TT with an agreed advance and balance structure. Currencies: USD, GBP or EUR.
Pre-production confirmation, inline checks during the run, and an independent pre-shipment inspection to AQL 2.5 (or the level agreed in the PO). Issues found early are fixed cheaply; that protects both sides.
Export documentation is coordinated with the manufacturer and our freight partners. On the import side, we coordinate customs entry, duties and VAT alongside our clients' own compliant import arrangements — manufacturers are never left to navigate destination-market paperwork alone.
After delivery we review quality results and sell-through with the client. Successful lines are planned into seasonal repeat programmes, with forecasts shared where possible so partners can plan capacity and raw material.
FOB and CIF are our standard buying bases under Incoterms 2020. DDP structures are used where a client programme requires it. Terms are named explicitly in every PO — never assumed.
Letter of Credit at sight, or telegraphic transfer with an agreed advance/balance split. Terms are fixed before production starts and honoured as written. USD, GBP and EUR accepted.
AQL 2.5 pre-shipment inspection by independent agencies is our default; stricter or lighter levels by agreement. The inspection standard is written into the PO so there is never a dispute about the goalposts.
Commercial invoice, packing list, certificate of origin, B/L or AWB, plus category documents — test reports, CoAs, fumigation or phytosanitary certificates where applicable. We tell you the full list upfront.
Email-first, with scheduled calls for active programmes — all business is conducted in English. UK office hours with India-friendly response windows; supplier enquiries answered within two business days.
Client identities and programme details stay under NDA in both directions — we protect our manufacturers' commercial information exactly as we protect our clients'.
Submit your company profile and certifications — if there's a fit with a live or upcoming programme, you'll hear from us quickly.